Terms of Use

1. Purpose

Yereko is an assisted local commerce platform that lets customers express needs, vendors publish offerings, delivery agents execute missions, and operations teams monitor orders, payments, unserved needs, and market signals.

2. Acceptance

By creating an account or using Yereko mobile apps, dashboard, website, or services, you accept these Terms and the Privacy Policy.

3. Accounts and roles

The platform may be used by customers, vendors, delivery agents, support agents, cashiers, finance teams, administrators, and system accounts. Users must provide accurate information, protect credentials, and report unauthorized access.

4. Customers

Customers may search offerings, submit needs, add clarifications, receive supplier options, create orders, choose pickup or delivery where available, confirm steps with OTP, and rate their experience.

5. Vendors

Vendors declare capabilities, publish offerings, provide prices, availability, photos and necessary details, accept or cancel orders according to operational rules, and comply with product or service restrictions.

6. Delivery agents

Delivery agents may receive missions, accept or decline assignments, confirm pickup and delivery, use OTP codes, and provide information needed for operational tracking. They must not use customer or vendor information outside the mission.

7. Support, finance, and administration

Authorized agents may assist customers, create assisted orders, manage workflows, prepare or validate payouts, suspend prohibited or non-compliant offerings, and manage access according to assigned roles.

8. Offerings, prices, and availability

Offerings must be as accurate as possible. Prices and availability may change. Confirmed orders rely on the information or snapshots recorded at the time of order creation.

9. Orders, pickup, delivery, and payment

Orders may use pickup or delivery. Fees, contributions, commissions, and rounded amounts are calculated according to platform rules. For the MVP, some payment modes may be limited, including cash-only assisted ordering where other modes are not yet operational.

10. Prohibited content and conduct

Illegal, dangerous, misleading, fraudulent, counterfeit, discriminatory, or non-compliant offerings are prohibited. Yereko may refuse, suspend, remove, block, or restrict access where legal, operational, or safety risks are identified.

11. Data, photos, voice notes, and evidence

Photos, voice notes, messages, addresses, locations, and other information must be necessary for the service. Users must not submit third-party data without an appropriate legal basis or authorization.

12. Suspension and termination

Yereko may suspend or remove access for violations, fraud, user safety risks, competent authority requests, or operational necessity.

13. Responsibilities

Yereko facilitates matching, operational support, and order tracking. Vendors remain responsible for their offerings and ability to fulfill. Delivery agents remain responsible for mission execution. Customers remain responsible for the accuracy of submitted needs and orders.

14. Limitation of liability

To the extent permitted by applicable law, Yereko is not liable for indirect losses, temporary interruptions, user-provided errors, network unavailability, or events outside reasonable control.

15. Intellectual property

Yereko’s brand, interface, operational models, knowledge bases, classifications, and software remain the property of Yereko or its licensors. Users retain rights to their content while granting Yereko the right to use it to provide the service.

16. Changes

Yereko may update these Terms to reflect service, regulatory, or operational changes. Material changes will be communicated by reasonable means.

17. Applicable law and disputes

These Terms are intended for Yereko’s activities in Mali, subject to mandatory rules applicable to concerned users. Disputes should first be handled through an amicable resolution attempt.

18. Contact

For questions: [email protected].